Warranty Policy
Alaska® Outerwear products are made with the highest quality materials and craftsmanship, to protect you in some of the most extreme weather conditions, and we stand behind each one. Alaska® Outerwear products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for six month from the date of purchase. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Alaska® Outerwear may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
In accordance with our Health & Safety Practices and for the security of our personnel we require all garments to be cleaned prior to arriving at our facility. If your product has not been cleaned before arriving to the facility, it will be subject to cleaning and fees added to your account. If your product has been cleaned prior to arriving to us, please provide a receipt or proof of cleaning.
For general warranty inquiries feel free to , find us on social or via live chat. All case updates and/or repair decisions, will be available to you via email or phone call, after your garment has completed inspection.
Customer Service: 1(844) 760-0888
General Inquiries Email: info@alaskaouterwear.com
Returns & Exchanges Email: returns@alaskaouterwear.com
Visit our stores:
Woodfield Shopping Mall Fashion Outlets of Chicago
5 Woodfield Mall, J106 5220 Fashion Outlets Way, 1170
Schaumburg, IL 60173 Rosemont, IL 60018